Customer Support Associate Ahmedabad | Full time | In-OfficeWho Can Apply: Freshers & Experienced CandidatesRelocation: Willingness to relocate to Ahmedabad is requiredClick here to apply : Apply Connect with our People & Culture Team : +91 63524 27865About Vraj:bhoomi : Vraj:bhoomi is a design-led brand rooted in craft, where products are built with intention, process, and time. We operate with intensity, clarity, and discipline - valuing ownership over comfort.About the Role:As a Customer Support Associate, you’ll be the first point of contact for our customers — helping them with questions, orders, product information and concerns across different communication channels.You’ll play an important role in ensuring that every interaction reflects the warmth and care that defines House of Vrajbhoomi.What You’ll DoRespond to customer queries across WhatsApp, email, calls and social mediaAssist customers with product information, orders, payments, shipping, exchanges and returnsResolve customer concerns promptly and thoughtfullyCoordinate with internal teams such as operations and dispatch to resolve issuesTrack customer queries and ensure timely follow-upsMaintain accurate records of customer interactions and resolutionsIdentify recurring customer concerns and share insights with the relevant teamsEnsure every customer interaction is clear,



helpful and aligned with the brand voiceSupport in creating a smooth and positive post-purchase experienceWhat We’re Looking ForStrong communication and interpersonal skillsA friendly, patient and solution-oriented approachGood written and verbal communication in English and Hindi; Gujarati is a plusComfortable speaking with customers over calls and messaging platformsGood organisational and follow-up skillsAbility to multitask and stay calm while handling multiple queriesBasic understanding of tools such as WhatsApp, email, Google Sheets/Excel and CRM platformsA genuine interest in people and creating good customer experiencesWho We’d Love to Meet : Someone who is warm, attentive, organised and genuinely enjoys helping people - someone who understands that great customer service is not just about answering questions, but about making people feel heard and cared for. If that sounds like you, we’d love to hear from you.Freshers are welcome to apply if they have the right attitude, communication skills and willingness to learn.What You’ll GetAn opportunity to work closely with a growing, design-led Indian brandA people-first and collaborative work environmentHands-on exposure to customer experience, operations and brand buildingSpace to learn, take ownership and grow with the teamRole DetailsRole: Customer Support AssociateLocation: AhmedabadWork Mode: On-siteType: Full-timeExperience: Freshers & Experienced candidates welcome

📌 Customer Support Associate (Ahmedabad)
🏢 The House Of Vraj:bhoomi
📍 Ahmedabad