JOB TITLE: Customer Service ExecutiveFUNCTIONAL AREA: E-Commerce / Retail Industry (preferably fashion brands)REPORTS TO: Senior Manager - Customer ServicePOSITION’S OBJECTIVE: (Brief on position’s objective)To handle Fabindia customers for Online Business on Phone inorder to provide superior customer experienceKEY RESPONSIBILITIES:Customer ServiceTo answer calls professionally, obtain details of queries on billing, products or concerns or any other complaints.To keep records of customer interactions and transactions, recording details of inquiries, complaints and comments.Follow up to ensure that appropriate actions are taken on customer's requests.To escalate customer grievances, special requests, unresolved complaints internally and to the concerned departments for further resolution within defined TATAdherence to ProcessTo ensure that processes laid down for the department are being adhered to while performing duty at the work placeMIS and reportingTo ensure that various reports are provided as per the timelines, daily, weekly, fortnightly and monthlyJOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: 1 - 2 years of work experience in Customer service in voice processDegree/Diploma: Any GraduateKnowledge & Skills:Basic MS Word and Excel knowledgeExcellent English communication skills – fluency in speaking and writingEffective time management to accomplish objectives and resolving issues/challenges in anorderly and systematic approachAbility to close issues promptlyExcellent customer handling skills and critical-thinking mindsetANNEXURE A:COMPETENCIES REQUIRED: (includes behavioural and functional competency)a.



FOCUS ON RESULTS:Shows passion for excellence & seeks opportunities to continuously improve organizational processes and outcomes for overall growth of organizationMeets functional & company’s goals through a positive collaboration and cross functional alignmentb. INNOVATION & OPENNESS TO LEARNING:Demonstrates a commitment to continuous learning by honing new skills related and unrelated to jobWorks to create novel but implementable systems/processesc. CUSTOMER FOCUS:Creates & evaluates systems basis customer’s/stakeholders’ feedback and assess satisfactionDevelops partnerships with external and internal customers and acts as a trusted advisorCommits significant resources and/ or time to improve performances or try something recent and may push own management to provide “Customer Delightd. ENTREPRENEURIAL & STRATEGIC ORIENTATION:Takes personal ownership in company’s success and communicates a compelling vision and pride in the work of the companye. PLANNING & ANALYSIS:Maintains an awareness of the interrelationships among multiple activities in an area or project, planning work assignments and resource allocation accordinglyInvolves team in planning process and making it participative and collaborativeh. TEAMWORKValues opinions and ideas and gives recognition to the contributions/ constraints of people from other functional areas and uses them to create win- win solutionsListens to all points of view and is open in sharing ideas and seeking help, looking for alternative ways to work with others to create better resultsShows flexibility and willingness to encourage conflicting views and resolving differences, is sensitive to the impact of conflicts on relationships and view conflict as an opportunity towards improved working

📌 Customer Service Executive (Faridabad)
🏢 FABINDIA
📍 Faridabad