Service Delivery Manager (SDM) Mandatory Skills: Project methodologies like Agile, waterfall - mandatory ITSM Stakeholder management - valuable communication skills Techno - functional role Experience: 8+ years of overall experience in Service Delivery, IT Operations, or Digital Project Management Proven experience in managing large teams Strong background in digital technologies, platforms, or application services Experience working in fast-paced, matrixed environments Tools & Process Management: Hands-on experience with ServiceNow (incident, problem, change, and service request management) Proficiency in Jira for project tracking, sprint planning, backlog management, and reporting Strong understanding of ITSM and project management best practices Ability to maintain documentation, dashboards, and service reports Team Leadership & People Management: Lead, mentor, and manage large teams (developers, analysts, support engineers, coordinators) Set goals, conduct performance reviews,



and drive development plans Ensure effective resource utilization, capacity planning, and workload management Foster a collaborative, high-performance, and customer-focused culture Digital & Project Management: Manage end-to-end delivery of digital projects across platforms and applications Act as a Project Manager—handling scope, timelines, risks, dependencies, and budgets Ensure Agile/Scrum practices are followed and collaborate with product and engineering teams Track and report project progress to stakeholders and leadership Stakeholder Management: Act as the primary point of contact for stakeholders Build strong relationships with business, technology teams, vendors, and partners Manage expectations, escalations, and service improvements effectively Lead governance meetings, service reviews, and executive updates

📌 Service Delivery Manager (SDM) (Mumbai)
🏢 r3 Consultant
📍 Mumbai