Job Purpose

To manage end-to-end dark store operations, ensuring timely order fulfillment, inventory accuracy, team productivity, customer satisfaction, and compliance with company SOPs. The role focuses on achieving operational excellence and delivery SLAs in a quick-paced quick commerce environment.

Key ResponsibilitiesOperations Management

- Manage daily dark store operations including receiving, put-away, picking, packing, and dispatch.
- Ensure timely order processing and adherence to delivery SLAs.
- Monitor order fulfillment accuracy and productivity.
- Maintain store hygiene, safety, and operational standards.

Inventory Management
- Ensure inventory accuracy through cycle counts and stock audits.
- Monitor stock availability, replenishment, and stock rotation (FIFO/FEFO).
- Control shrinkage, damages, expiries, and stock losses.
- Coordinate with supply chain teams for stock planning.

Team Management
- Lead, coach, and develop store associates and supervisors.
- Prepare manpower rosters and ensure optimum staffing.
- Monitor team productivity and drive performance improvement.
- Conduct regular training and performance reviews.

Customer & Service Excellence
- Ensure high order accuracy and customer satisfaction.




- Resolve operational issues impacting service levels.
- Drive continuous improvement initiatives to enhance store performance.

Compliance & Reporting
- Ensure adherence to SOPs, audit requirements, and safety guidelines.
- Maintain accurate records of inventory, cash, and operational reports.
- Monitor KPIs such as Fill Rate, Order Accuracy, Productivity, Shrinkage, and TAT.

Key Performance Indicators (KPIs)
- Order Fulfillment Accuracy
- On-Time Dispatch %
- Inventory Accuracy %
- Shrinkage Control
- Customer Satisfaction Score
- Team Productivity
- Audit Compliance Score

Qualifications & Experience
- Graduate in any discipline.
- 36 years of experience in Retail, Warehouse, FMCG, E-commerce, or Quick Commerce operations.
- Experience in managing teams and inventory operations.
- Knowledge of WMS, Inventory Management, and MS Excel preferred.

Key Skills
- Team Leadership
- Inventory Management
- Operations Management
- Problem Solving
- Data Analysis & Reporting
- Communication Skills
- Customer Focus
- Planning & Execution

Preferred Industry Experience: Quick Commerce, E-commerce, Grocery Retail, FMCG, Dark Store Operations, Warehouse Operations.

📌 Darkstore SM- Trivandrum (Thiruvananthapuram)
🏢 Reliance Retail
📍 Thiruvananthapuram