Key Responsibilities

· Engage stakeholders across General Counsel to understand operational needs, challenges and priorities.

· Map current end-to-end processes, including activities, systems, data, controls, decision points, hand-offs and dependencies.

· Lead workshops and interviews to gather, analyse, document and prioritise business requirements.

· Identify duplication, bottlenecks, rework, manual intervention, control gaps and inconsistent practices across teams.

· Design simplified and standardised future-state processes aligned with objectives, risk requirements and operational controls.

· Assess activities for potential automation, workflow enablement, self-service or AI-assisted delivery.

· Ensure processes are streamlined before automation solutions are designed or implemented.

· Translate business needs into clear requirements, user stories, process rules, use cases and acceptance criteria.

· Evaluate potential solutions, including existing technology, low-code platforms, automation tools.

· Develop business case and cost-benefit analysis, covering expected outcomes, risks, dependencies and benefits.

· Liaise between process owners, project teams, Tech, Data and other delivery partners throughout project lifecycle.

· Support project planning, dependency, progress tracking, risk identification and stakeholder communications.

· Assist with implementation, operating procedures, training, change communication and adoption.

· Maintain accurate process maps, requirements, decision logs and supporting project documentation.

Experience, Skills and Educational Qualifications

Essential

· 7+ years of experience as a Business Analyst, Process Analyst, Operations Analyst or Process Improvement Specialist, with responsibility for analysing and improving business processes.





· Robust capability in end-to-end process analysis and redesign, including current-state and future-state mapping, standardisation, simplification and optimisation.

· Experience gathering, documenting and managing business and functional requirements, including user stories, acceptance criteria and solution specifications.

· Demonstrated ability to identify process inefficiencies, perform root-cause and gap analysis, and develop practical, evidence-based recommendations.

· Experience facilitating workshops and effectively managing stakeholders across business, technology and senior leadership teams.

· Experience supporting technology-enabled change, workflow automation, system implementation and business testing, including UAT and defect management.

· Excellent analytical, problem-solving, communication and presentation skills, with the ability to translate complex requirements into actionable outcomes.

· MBA, Engineering degree or equivalent qualification, with the ability to manage multiple priorities across the project lifecycle.

Desirable

· Experience within General Counsel, Legal Operations, Compliance, Risk, Financial Crime, KYC, Internal Audit or other regulated environments.

· Understanding of compliance and control processes, including monitoring, risk assessments, approvals, attestations, investigations, remediation and regulatory reporting.

· Experience with Power Platform, low-code solutions, process mining, workflow automation or AI-enabled solutions.

· Knowledge of control frameworks, audit trails, evidence management, data quality, operational reporting and performance metrics.

· Exposure to Agile, Lean Six Sigma, Business Analysis certifications, process excellence methodologies, or advanced PowerPoint and visual presentation development.

📌 Manager Business Analyst - GC Data & Insights (Gurugram)
🏢 Fidelity International
📍 Gurugram