Job DescriptionJob Description - Customer Care Executive cum Admin
nLocation - Bangalore (on site)
nCTC - 3-4 lpa
nAbout Bene Kleed
nBene Kleed is one of India's rapid-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.
nRole Overview
nThe Customer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and strong brand communication.
nThe role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.
nKey Responsibilities
nCustomer Support & Query Resolution
n* Handle customer queries across WhatsApp, Instagram, email, and support platforms
n* Ensure quick first response and fast issue resolution
n* Resolve customer concerns with empathy,



ownership, and accuracy
n* Coordinate with logistics and operations teams for issue closure
n* Maintain zero missed customer queries
nCustomer Experience Management
n* Maintain Bene Kleed's brand tone and customer-first communication
n* Deliver premium and emotionally engaging customer interactions
n* Build strong customer relationships to improve retention and repeat purchases
n* Handle escalations professionally and efficiently
nReturns, Exchanges & RTO Management
n* Manage return, exchange, cancellation, and RTO cases
n* Identify avoidable returns and proactively reduce them
n* Ensure accurate issue and reason tagging
n* Coordinate pre-dispatch interventions where required
nCRM & Customer Lifecycle Management
n* Maintain customer data hygiene inside CRM tools
n* Support customer segmentation and campaign execution
n* Track repeat customers and re-engagement opportunities


📌 Customer Care Representative cum Admin (Vasanthanagar)
🏢 Bene Kleed
📍 Vasanthanagar