Job Description Responsibilities:
nThe Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.
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n Key Responsibilities
n1. Account Management & Relationship Building
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- Own and manage a portfolio of strategic/key enterprise accounts n
- Build strong relationships with CXOs, decision-makers, and influencers n
- Act as the primary point of contact for all client interactionsn
- Drive customer satisfaction and retention n

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n2. Revenue Growth & Business Development
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- Achieve revenue, margin, and growth targets n
- Identify opportunities for:n
- Upsellingn
- Cross-sellingn
- New business within existing accountsn
- Develop and execute account growth strategies n

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n3. Strategic Account Planning
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- Create account plans including:n
- Business objectivesn
- Stakeholder mappingn
- Prospect pipelinen




- Align internal teams to deliver on account strategyn

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n4. Solution Selling
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- Understand customer pain points and business challengesn
- Position company offerings as value-driven solutions n
- Lead proposals, negotiations, and deal closuresn

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n5. Cross-Functional Coordination
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- Collaborate with:n
- Pre-salesn
- Delivery / operationsn
- Product / engineeringn
- Ensure smooth project execution and delivery n

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n6. Customer Success & Retention
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- Ensure successful onboarding and adoptionn
- Monitor customer health and satisfaction (CSAT/NPS)n
- Handle escalations and ensure timely resolutionn

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n7. Governance & Reporting
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- Conduct regular business reviewsn
- Track:n
- Pipelinen
- Revenue forecastsn
- Account performance metricsn
- Maintain accurate CRM recordsn

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n Key Skills & Competencies
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- Strong enterprise sales & acc

📌 Key Account Manager (Chennai)
🏢 A factory automation company (Funded Startup)
📍 Chennai