Zepto at a glance

Founded in 2021

More than 1000

Employee reviews

Overall

3.7

Work-Life Balance

2.8

Salary and Benefits

3.8

Company Culture

3.3

Career Growth

3.6

Diversity and Inclusion

3.8

Will Recommend to Friends

3

Technical Support Engineer

Zepto

Bangalore2-6 Years

Apply to Zepto

Apply to Zepto

About Zepto

Our Story

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time making every second count towards life's real joys. Our platform has revolutionized rapid commerce in India with cutting-edge technology and strategically optimized delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in minutes*. Zepto Caf extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Engineering @ Zepto

Building for scale, rapid iterative development, and customer-centric product thinking at each step define every day for a Zepto engineer. If building technology that impacts millions, brainstorming with some of the best minds in the country, executing at lightning speed, product-driven thinking, and owning your work from start to finish excites you, then Zepto is the right place for you.

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Job Description

Function: IT Operations and Support → IT Management / IT Support, Technical / Production Support

- Windows
- dialer
- support

Responsibilities:

- Team Leadership: Direct, manage, and mentor a team of 12-15 technical support agents. Conduct regular performance reviews, 1-on-1s, and coaching sessions to ensure high team morale and productivity.
- Technical Troubleshooting: Act as the highest point of escalation for complex hardware (desktops, laptops, peripherals, networking) and software (OS, standard applications, internal tools) issues.
- Dialer Management: Oversee the administration, troubleshooting, and daily operations of the contact center dialer systems (e. g., Contiinex Inhouse Dialer). Ensure optimal dialer performance and maximum uptime.
- SLA and Performance Management: Monitor team KPIs (such as First Call Resolution and Average Handling Time) and implement strategies for continuous improvement.
- Incident Management: Coordinate rapidly during system outages, communicating effectively with stakeholders, vendors, and upper management until resolution.
- Onboarding and Training: Assist in the hiring process and lead technical training and onboarding for recent team members.

Requirements:

- Experience: Minimum of 3-5 years in IT Helpdesk or Technical Support, with at least 1-2 years in a supervisory or team lead role managing 10+ employees.
- Hardware and Software: Foundational knowledge of Windows operating systems and basic networking (TCP/IP, VPNs, routers).
- Database Knowledge: Basic knowledge of SQL for database querying, troubleshooting, and reporting purposes.
- Contact Center Technology: Hands-on experience managing and troubleshooting contact center dialers, VoIP technologies, and CRM integrations.
- Leadership: Proven ability to handle conflict resolution,



manage shift schedules, and drive a team toward metric-based goals.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical issues to non-technical staff.
- Preferred Qualifications: Experience working in a high-volume B.

Zepto Office and Product Photos

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Job posted by

Monika Srivastava

Manager - Staffing

at Pylon Management Consulting

Job Description

Function: IT Operations and Support → IT Management / IT Support, Technical / Production Support

- Windows
- dialer
- support

Responsibilities:

- Team Leadership: Direct, manage, and mentor a team of 12-15 technical support agents. Conduct regular performance reviews, 1-on-1s, and coaching sessions to ensure high team morale and productivity.
- Technical Troubleshooting: Act as the highest point of escalation for complex hardware (desktops, laptops, peripherals, networking) and software (OS, standard applications, internal tools) issues.
- Dialer Management: Oversee the administration, troubleshooting, and daily operations of the contact center dialer systems (e. g., Contiinex Inhouse Dialer). Ensure optimal dialer performance and maximum uptime.
- SLA and Performance Management: Monitor team KPIs (such as First Call Resolution and Average Handling Time) and implement strategies for continuous improvement.
- Incident Management: Coordinate rapidly during system outages, communicating effectively with stakeholders, vendors, and upper management until resolution.
- Onboarding and Training: Assist in the hiring process and lead technical training and onboarding for new team members.

Requirements:

- Experience: Minimum of 3-5 years in IT Helpdesk or Technical Support, with at least 1-2 years in a supervisory or team lead role managing 10+ employees.
- Hardware and Software: Foundational knowledge of Windows operating systems and basic networking (TCP/IP, VPNs, routers).
- Database Knowledge: Basic knowledge of SQL for database querying, troubleshooting, and reporting purposes.
- Contact Center Technology: Hands-on experience managing and troubleshooting contact center dialers, VoIP technologies, and CRM integrations.
- Leadership: Proven ability to handle conflict resolution, manage shift schedules, and drive a team toward metric-based goals.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical issues to non-technical staff.
- Preferred Qualifications: Experience working in a high-volume B.

Zepto Office and Product Photos

0 && (!isOpenedInMobile || showSections.photos) class=office-photos-block ng-scope>

Our Story

Founded in 2021 by Aadit Palicha and Kaivalya Vohra,



Zepto is on a mission to save you time making every second count towards life's real joys. Our platform has revolutionized rapid commerce in India with cutting-edge technology and strategically optimized delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in minutes*. Zepto Caf extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Engineering @ Zepto

Building for scale, rapid iterative development, and customer-centric product thinking at each step define every day for a Zepto engineer. If building technology that impacts millions, brainstorming with some of the best minds in the country, executing at lightning speed, product-driven thinking, and owning your work from start to finish excites you, then Zepto is the right place for you.

Responsibilities:

- Team Leadership: Direct, manage, and mentor a team of 12-15 technical support agents. Conduct regular performance reviews, 1-on-1s, and coaching sessions to ensure high team morale and productivity.
- Technical Troubleshooting: Act as the highest point of escalation for complex hardware (desktops, laptops, peripherals, networking) and software (OS, standard applications, internal tools) issues.
- Dialer Management: Oversee the administration, troubleshooting, and daily operations of the contact center dialer systems (e. g., Contiinex Inhouse Dialer). Ensure optimal dialer performance and maximum uptime.
- SLA and Performance Management: Monitor team KPIs (such as First Call Resolution and Average Handling Time) and implement strategies for continuous improvement.
- Incident Management: Coordinate rapidly during system outages, communicating effectively with stakeholders, vendors, and upper management until resolution.
- Onboarding and Training: Assist in the hiring process and lead technical training and onboarding for new team members.

Requirements:

- Experience: Minimum of 3-5 years in IT Helpdesk or Technical Support, with at least 1-2 years in a supervisory or team lead role managing 10+ employees.
- Hardware and Software: Foundational knowledge of Windows operating systems and basic networking (TCP/IP, VPNs, routers).
- Database Knowledge: Basic knowledge of SQL for database querying, troubleshooting, and reporting purposes.
- Contact Center Technology: Hands-on experience managing and troubleshooting contact center dialers, VoIP technologies, and CRM integrations.
- Leadership: Proven ability to handle conflict resolution, manage shift schedules, and drive a team toward metric-based goals.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical issues to non-technical staff.
- Preferred Qualifications: Experience working in a high-volume B.
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📌 Technical Support Engineer (Bengaluru)
🏢 Nexus Venture Partners
📍 Bengaluru