Service Delivery:

- Develop and implement service delivery strategies to meet the needs of clients or customers.
- Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary.
- Ensure service delivery meets or exceeds quality standards and customer expectations.

Client/Customer Relationship Management:

- Build and maintain strong relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues.
- Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty.
- Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships.

Process Improvement:

- Continuously evaluate service delivery processes and workflows to identify inefficiencies and opportunities for improvement.
- Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality.
- Monitor the effectiveness of process improvements and make adjustments as needed.

Financial Management:

- Develop and manage budgets for service operations

Reporting and Analysis:

- Prepare regular reports on service performance, including key metrics, trends, and insights.
- Communicate findings and recommendations to senior management and other stakeholders.

Essential Duties and Responsibilities

- Installation, Maintenance Product Support for all AMT - SI s product line including PAR, SOL SR products.




- To provide installation support for AMT Scientific Instruments products at customer location as per customer contracts /agreed standards.
- To provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrument as per agreed customer contract terms.
- To contact customers to assess the problems and advise necessary action required to include quotation by E-mail.
- Provide Application support to the end users.
- Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
- Provide technical support to customers.
- Managing AMT Service Centre in India and handling service activities for the instruments coming to the lab for repair services.
- Develop strategies work with Area Sales Manager for maximizing penetration of the company's products in the region
- Work with the US/UK Technical Support, Customer Support and Production groups to ensure that a teamwork environment is established, and customer service and support is of the highest standard.

Skills and Knowledge

- High level of communication/Interpersonal skills (Verbal and written
- Experience of Component level Service is preferred.
- Must be self-motivated, able to work alone and with others. (At all levels across the country)
- Positive organizational skills.
- Good Knowledge of Electronics Testing and fault finding.

Skills: Service Delivery, Customer Support, Product Support, Service Operations, Service Quality, Technical Support, Customer Service

Experience: 3.00-8.00 Years

📌 Service Engineer (Bengaluru)
🏢 Ametek Instruments India
📍 Bengaluru