Job DescriptionVoice Process Executive – US & UK Project
n Company: Sutherland
n Location: Chennai, Tamil Nadu
n Employment Type: Permanent / Full-Time
n Process: Voice Process – US & UK Projects
n Salary: ₹3.5 LPA Fixed
nJob Summary
nSutherland is hiring Voice Process Executives for its US & UK customer support projects in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience.
nKey Responsibilities
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- Handle inbound/outbound customer calls for US and UK clients .n
- Understand customer queries and provide accurate and professional resolutions.n
- Maintain excellent communication and customer service standards.n
- Handle customer complaints, requests, and escalations effectively.n
- Follow defined process guidelines, quality standards, and compliance requirements.n
- Maintain accurate customer information and update systems as required.n
- Meet process-specific targets related to quality, productivity, and customer satisfaction .n




- Coordinate with internal teams whenever required to resolve customer issues.n
- Maintain professionalism while communicating with international customers.n

nRequired Skills
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- Excellent verbal English communication skills .n
- Valuable listening and comprehension skills.n
- Clear pronunciation and professional communication.n
- Strong customer-handling and problem-solving abilities.n
- Comfortable speaking with US and UK customers .n
- Basic computer knowledge and ability to work with multiple systems.n
- Positive attitude and willingness to work in a customer-facing voice process.n
- Candidates should be comfortable working in rotational shifts / international shifts , as required by the process.n

nEligibility
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- Freshers and experienced candidates can be considered, depending on process requirements.n
- Candidates must be comfortable working from the Chennai office

📌 Voice process (Chennai)
🏢 Sutherland
📍 Chennai