Product Support SpecialistExperience: 6+ yearsNotice period: ImmediateWork Location: Delhi

Job Description:This role will support the Product/Engineering team on requirements, work planning and product validation. The role will also handle product support queries from field teams in India and the US, ensuring timely coordination and resolution.

Key Responsibilities :
Translate high-level requirements into detailed user stories and acceptance criteriaSupport Product Manager to maintain Jira tickets, ensuring proper tracking and updatesSupport User Acceptance Testing (UAT) and validate feature readinessAct as the primary point of contact for clarifying requirements with engineering teamsIdentify gaps, edge cases, and inconsistencies early in the development cycleHandle product support queries from internal and field teams (India & US)Coordinate between business, product, and engineering teams to ensure smooth delivery
Key Skills :
Strong analytical and problem-solving abilitiesExcellent written and verbal communication skillsExperience in writing explicit and structured user storiesFamiliarity with Jira and product development workflowsBasic understanding of Agile/Scrum methodologiesCustomer/support-oriented mindset

📌 Product Support Specialist (New Delhi)
🏢 Aliqan Technologies
📍 New Delhi