Job DescriptionPosition: Customer Technical Services (CTS) Engineer – North India
nDepartment: Technical Services
nLocation: Delhi/NCR
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n About the Role
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nThe Customer Technical Services (CTS) Engineer will be responsible for providing comprehensive technical support to customers across the automotive and non-automotive segments in North India. The role involves supporting customer trials, product validation, application development, troubleshooting processing issues, and ensuring successful product approvals. The incumbent will work closely with Sales, R&D;, Production, Quality, and customers to deliver technical solutions that enhance customer satisfaction and drive business growth.
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n Responsibilities
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n Customer Technical Support:
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- Provide on-site and remote technical support to customers for processing, application development, and troubleshooting.n
- Conduct customer visits to understand processing challenges and recommend suitable material solutions.n
- Support customers during machine trials, product development,



and production scaleup activities.n
- Assist customers in optimizing processing parameters to achieve desired product performance.n

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n Customer Trials & Product Validation:
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- Plan, coordinate, and execute customer trials for new and existing products.n
- Monitor trial performance and document observations, process parameters, and outcomes.n
- Ensure successful product validation and customer approvals.n
- Coordinate trial schedules with customers, Sales, Production, and R&D; teams.n

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n Application Development:
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- Collaborate with customers to develop customized material solutions for automotive and non-automotive applications.n
- Support recent application development for segments such as Automotive, Electrical & Electronics, Home Appliances, Consumer Durables, Furniture, Industrial, and Packaging.n
- Recommend product modifications based on customer requirements and processing conditions.

📌 Customer Technical Support (Delhi)
🏢 JJ Plastalloy
📍 Delhi