Job Description

- Primary Responsibilities

Lobby Ambassador

- Send pre-arrival emails and questionnaires to gather more information from guests
- Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs.
- As needed, manage guests’ schedules to anticipate potential needs.
- Maintain a high level of privacy and confidentiality on behalf of guests when possible.
- Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Provide assistance to individuals with disabilities,



including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access within the mansion)
- Ensure all members consistently receive all advantages, and repeat guests and other VIP’s receive special recognition and service
- Other Responsibilities

- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

📌 Front Office Ambassador (Jaipur)
🏢 FAIRMONT
📍 Jaipur