Job DescriptionCustomer Support Associate — KlothnLocation: Bengaluru
nEmployment Type: Full-time
nExperience: 0–2 years
nCompensation: ~₹12,000/month to ~₹20,000/month
About KlothnKloth is a fashion-tech platform building a faster, smarter, and more interactive way to shop fashion. We combine fashion discovery, AI-powered Tryals (Virtual Try-On), and rapid delivery to make the shopping experience more seamless for customers.
nWe're looking for a Customer Support Associate who will be the voice of Kloth and take ownership of the customer experience from the first query to complete resolution.
What You'll Don
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- Handle customer queries across WhatsApp, chat, phone, and other support channels.n
- Help customers with orders, deliveries, payments, cancellations, returns, refunds, and product-related queries.n
- Assist customers with the Tryals / AI Virtual Try-On experience.n
- Respond quickly and accurately while maintaining a friendly and professional tone.n
- Take complete ownership of customer issues and follow through until resolution.n




- Coordinate with the Operations, Delivery, Product, and Business teams to resolve issues.n
- Proactively communicate with customers about delays, order updates, or other issues.n
- Identify recurring customer problems and share insights with the internal team.n
- Maintain accurate records of customer queries, complaints, and resolutions.n
- Help improve FAQs, support processes, and customer communication templates.n

What We're Looking Forn
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- 1–2 years of experience in customer support, customer experience, e-commerce, operations, or a similar role.n
- Excellent written and verbal communication skills.n
- Strong problem-solving and ownership mindset.n
- Patient, empathetic, and comfortable handling difficult customer situations.n
- Comfortable communicating with customers over WhatsApp and phone.n
- Good attention to detail.n
- Ability to multitask and prioritize urgent issues.n
- Comfortable workin

📌 Customer Support Specialist (Karnataka)
🏢 Kloth
📍 Karnataka