Hiring in Automobile Company !!! Position: Customer Experience Manager (CRM / CXM)
Experience: *Minimum 2+ years of experience in Customer Relationship Management / Customer Experience role( Automobile, Hotel Industry or Tourism industry preferred)
Salary: *30,000 - 40,000 Per Month
Location: *Kannur Key Responsibilities:
* Develop and implement customer experience strategies to improve satisfaction and retention.
* Manage CRM systems and ensure accurate customer data management.
* Monitor customer interactions across sales and service departments.
* Handle customer complaints and escalations in a timely and qualified manner.
* Conduct regular follow-ups with customers to ensure service quality and feedback collection.




* Analyze customer feedback and prepare reports for management review.
* Coordinate with internal teams (Sales, Service, Operations) to improve service delivery.
* Ensure adherence to company service standards and brand guidelines.
* Train and guide front-line staff on customer handling and service excellence.
* Track customer satisfaction scores (CSAT), NPS, and other performance metrics. *Interested candidates can forward their updated resume to
[email protected] or (phone hidden)

📌 Customer Experience Manager/CRM (Kannur)
🏢 HIRESTAR JOB BANK
📍 Kannur