Educational Requirement - Graduate - High preference for B Tech Computer Science or bachelor’s in computer applications ------------------------------------------------------------ 6 to 8 Yrs. of total experience, with minimum 4 years of experience in training domain *Eloquence with prior experience into Client interaction is mandatory Core Competencies: *Ok to work in 24/7 work environment Flexible to extend the shift hours during Peak and Non-Peak season *Proficient in English (Written and Verbal) skills *Ability to multi-task and work autonomously within team environment *Ability to research issues/problems and provide a 'solution- based' approach *Basic MS Office Understanding *Technical mindset is imperative and a basic understanding of a few / if not across - MongoDB, MySQL, Gray logs, Kibana, query executor, restricted curls, API Browser, Runner logs, JavaScript, Python,



Java and Node *Valuable presentation skills *Has Nudge for Customer Service Management *Strong Interpersonal skills Roles and Responsibilities: Scheduling, managing and delivering training sessions *Conducting certifications *Training content creation & E learning management *Nesting Support & enhancement *Managing training data/reporting and ensuring clear record for audits *BQ agent performance improvement through coaching & feedback *Identifying/creating new training initiatives to continuously support capability building of employees *Drive Change management and conduct process checks / Observations to assess training implementation *Support execution of TNI/TNA exercise per business needs *Drive innovation & product/ process enhancement *Drive refresher and policy updates plan based on production needs

📌 Technical Training TL - SME (Gurugram)
🏢 People First Consultants
📍 Gurugram