22 Aug
|
Important Group
|
Hyderabad
22 Aug
Important Group
Hyderabad
Job Summary
Voice process in Business Process Outsourcing (BPO) is a subsection of BPO in which employees works in call centers where they would talk with customers. ... Inbound support outsourcing: Inbound support outsourcing is a processin which agents take the calls of clients or customers on behalf of a business or client
Responsibilities and Duties
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Qualifications and Skills
Any graduate/Under Graduate including BE/B.Tech & MCA's (must have valuable technical knowledge)
2. Good communication skills.
3. Must speak fluent English
4. Willing to work in Night Shifts.
Rounds of Interview: HR, Voice, Versant, Operations Manager
Package Offered : 220,000.00 LPA - 500,000.00 LPA + Variable Pay + Incentives
Location : Hyderabad
Request only Genuine Candidates to Apply for the Position
For more details :
Contact : Surya HR
Call/WhatsApp @ 63030 56386
📌 International Voice Process (Hyderabad)
🏢 Important Group
📍 Hyderabad