Job Description
Job Title : Client Support Associate (Chat process)
n Location: Vashi, Navi Mumbai (On-site)
n Experience: 1–2 Years
n Type: Full-time
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n About Grexa AI
nGrexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
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nFounded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.
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nWe’re funded, building rapid, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.
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n About the Role
nWe’re looking for a Client Support Associate to assist our customers in using the Grexa platform effectively and resolving any issues they may face.



This is a client-facing role that works closely with our Business Growth Team to ensure clients receive timely support, understand the platform’s capabilities, and derive maximum value from it.
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nYou’ll be the first point of contact for our clients — helping them navigate the platform, troubleshoot concerns, and ensure a smooth experience.
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n Key Responsibilities
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- Deliver timely, accurate, and empathetic support across a high volume of chats and emails from clientsn
- Assist clients in understanding platform features, workflows, and best practices. Educate clients on how Grexa can support their digital marketing efforts and business goals.n
- Troubleshoot application-related issues and coordinate with internal tech/product teams for resolution.n
- Document customer interactions clearly and thoroughly to ensure continuity, visibility, and accountabilityn
- Identify recurring concerns and sh

📌 Client Support Associate (Mumbai)
🏢 Grexa AI
📍 Mumbai