Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.
We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.
The role
As a Customer Care Executive, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travellers, ensuring they have a seamless, exciting, and personalised experience.
If you're passionate about exploring the world and helping others do the same, this role is for you
Key responsibilities
· Provide prompt, text-based support (chat, email, messaging apps) to tourists for a wide range of services, including SIM cards, experience tickets, travel bookings, city passes, and other tourist essentials.
· Handle customer queries via voice calls when required.
· Guide customers in selecting and purchasing suitable services based on their needs and preferences.
· Assist with booking management, troubleshooting, and real-time problem resolution during the customer’s stay.
· Maintain up-to-date knowledge of all products, services, and promotions relevant to tourists.
· Ensure high levels of customer satisfaction by delivering friendly, accurate, and productive service.
· Collect and relay customer feedback to improve service quality and offerings.
· Collaborate with team members to achieve service targets and maintain
📌 Customer Care Executive (Mumbai)
🏢 Alike
📍 Mumbai