The customer service executive position is responsible for answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities: Answer calls and respond to emails and chats Handle customer inquiries both telephonically and by email and chat Manage and resolve customer complaints Provide customers with product and service information Identify and escalate issues as per process Follow up with internal teams for resolution of customer issue and update customer on status of his query/ complaint Follow up customer calls where necessary for update and closure Document all call information according to standard operating procedures Complete call logs Produce call reports Education and Experience: Graduate with minimum 1 year experience in Inbound Contact Center preferably in BFSI domain Knowledge on banking products and services, payment or third party processor products, prepaid wallet products preferred Excellent Communication skills (oral and written) Key Competencies Verbal and written communication skills Proficient in speaking Hindi and English.

📌 Customer Care Executive (Pune)
🏢 Nameless
📍 Pune