Job description
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customise desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Address user tickets regarding hardware, software, and networking
Requirements
Hands-on experience with Windows OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide explicit instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude

📌 It System Engineer (Pune)
🏢 Important Group
📍 Pune