Job description

1. Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities

2. Lead and manage customer engagement and communication programs, such as in-person/virtual events.

3. Connecting with customers to ensure continued education and success throughout the relationship lifecycle

4. Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

5. Help marketing and sales meet business objectives through customer advocacy initiatives

Tactical responsibilities:

1. Compose and send customer emails

2. Manage and maintain engagement and advocacy programs; continually recruit current customer advocates

3. Manage a library of up-to-date customer success stories

4. Manage annual/biannual/quarterly customer satisfaction surveys to drive change throughout the organization

5. Develop a customer lifecycle campaign program and work with marketing operations to implement

6. Create special marketing content for account management/customer success to help at-risk customers with training

7. Target happy customers for upsell, cross-sell, and advocacy opportunities

📌 Management Trainee (Mumbai)
🏢 Recognized
📍 Mumbai