Summary

Position Summary

Global Tax & Legal Support

The team provides 24/7 technical support for priority digital applications used by clients and practitioners globally. The portfolio includes Intela and other Global Tax & Legal applications, with a focus on service quality, operational consistency, and continuous improvement.

Job Title: Manager, Support Operations & Technology enablement

Role Overview

The Manager leads 24/7 support operations and drives technology enablement across the support organization. The role partners with D-Tech and cross-functional teams deploy GenAI , Power BI, automation , and other digital solutions that improve service efficiency, team effectiveness, and measurable business value.

The role also oversees people, process governance , training, knowledge management, escalation support and operational readiness. It requires robust strategic thinking, and the ability to work effectively with internal teams, stakeholders, and leadership to strengthen the global support model.

Key Responsibilities

A. Operations Manager:




Lead 24/7 business and product support operations, including people management, service governance, stakeholder engagement, quality, compliance, and operational performance.
Leading monthly quarterly business reviews with executive presentations
Translate business priorities and leadership direction into actionable team objectives, performance measures, and measurable outcomes.
Drive strategic initiatives that improve the support model, streamline operations, enhance scalability, and strengthen the client and team experience.
Identify opportunities to expand support capabilities, optimize resources, strengthen governance, and deliver measurable operational improvements.
Coach and develop team members, fostering a culture of inclusion, accountability, excellence, and continuous improvement.
Provide consultative guidance on client validation resources, lookup processes, scenario interpretation, Hub Analysis, bulk impor

📌 Intela Support (Hyderabad)
🏢 Deloitte
📍 Hyderabad