Department: Home Healthcare
Experience: Minimum 3–4 years
Industry: Healthcare / Home Healthcare
Location: Mumbai

Job Summary

We are looking for an experienced Telesales & Operations Executive with a robust background in home healthcare. The candidate will be responsible for handling incoming enquiries, understanding client/patient requirements, converting enquiries into confirmed services, and coordinating the day-to-day deployment of nurses and caretakers.

The ideal candidate should have hands-on experience in home healthcare operations, nurse/caretaker assignments, client coordination and telesales/conversion, along with a good understanding of healthcare services.

Key Responsibilities

Telesales & Client Conversion
- Handle incoming calls, enquiries and leads for home healthcare services.
- Understand the patient's requirements and recommend appropriate services.
- Explain services, pricing, terms and availability clearly to clients and family members.
- Follow up with leads and convert enquiries into confirmed bookings.




- Maintain regular follow-ups with prospective and existing clients.
- Maintain accurate records of enquiries, conversions and follow-ups.
- Achieve monthly sales/conversion targets.

Home Healthcare Operations
- Coordinate and manage assignments for nurses, caretakers and other home healthcare staff.
- Match staff availability and skills with patient requirements.
- Coordinate staff deployment, replacements, leave requirements and shift changes.
- Ensure timely attendance and continuity of services.
- Maintain regular communication with patients/families and deployed staff.
- Handle operational issues and resolve client/staff concerns promptly.
- Coordinate with the operations team to ensure smooth delivery of home healthcare services.

Documentation & Reporting
- Maintain updated client, patient and staff records.
- Track assignments, attendance, replacements and service status.
- Prepare daily/weekly reports on leads, conversions and oper

📌 Operations Executive (Mumbai)
🏢 Diagnex
📍 Mumbai