FILING INFORMATION

Position

Manager – Branch Operations

Department

Express Business, Operations

Location

Multiple Locations

Band

3

Reports to

Manager - Cluster Operations

ROLES & RESPONSIBILITIES

Key responsibilities

* Develop and present the branch AOP and execution plan to meet the set targets
* Deliver AOP revenue & EBDITA through tightly controlled operations and cost
for the branch.
* Optimally utilize resources to grow the branch as per the short and long term
growth strategies.
* Develop operations plans on an annual, quarterly, and monthly basis at branch
level across service lines.
* Monitor and execute seamless end to end operations on a daily basis ensuring
compliance and exceeding customer expectations.
* Develop peak season operations plan, including capacity building in terms of
infrastructure and manpower
* Track and share competitive activities and propose strategy to counter them
and utilize the intelligence while planning AOP.
* Track, analyze and report MIS on a regular basis - Provide updates in branch
reviews through MOR.
* Manage,



track and share local relationships of all Vendors.
* Set KPI's for large contracted and empaneled accounts. Review the KPI's on a
regular basis and share the findings with the account with the objective of
brick-walling the account.
* Manage shipper and account escalations as per the escalation matrix. Managing
customer escalations as per the company's escalation matrix
* Manage day-to-day administration of the branch in terms of facilities, local
issues and regulatory compliance
* Managing geographic expansion within allocated region, through extension of
network and leveraging the relationship across regions where Writer has
presence.
* Maintain relationships with select key accounts in the branch as per the
account plan
* Continually find ways to improve and keep our work workplace safe
* Recruit, develop and retain the branch teams. Build talent within the branch
to meet organizations growing needs

📌 Manager - Branch Operations - Express Logistics (India)
🏢 we one
📍 India