Responsibilities
- Lead and deliver compelling product demos tailored to customer workflows and pain points.
- Partner with Sales and Product teams during discovery, solution positioning, and proposal support.
- Understand customer requirements and map them to product capabilities and value propositions.
- Support RFPs, pilots, and proof-of-concept discussions as needed.
- Act as a trusted partner for assigned customer accounts post-sale.
- Track customer health, usage trends, and adoption metrics.
- Conduct regular business reviews (QBRs) and success check-ins with clients.
- Communicate KPIs, outcomes, and ROI clearly to customer stakeholders.
- Articulate measurable business value delivered through the platform (e.g., efficiency gains, denial reduction, recovery improvements).
- Identify upsell and expansion opportunities in collaboration with Sales and Product teams.
- Proactively manage risks to customer satisfaction and retention.
- Work closely with Product, Engineering, and Implementation teams to relay customer feedback.
- Support smooth handoffs between sales, implementation, and ongoing

📌 Pre-Sales & Account Management Consultant (Ballari)
🏢 HealthRecon Connect
📍 Ballari