Leads Operational Excellence and the Guest Experience:
To ensure self and team handles all Guest concerns
To responds to all Guest feedback with action plans to address opportunities
To coach team on hospitality standards
To communicate Guest feedback to the team and involve in action plans to resolve issues
To empower the team to satisfy Guest needs and resolve concerns
To ensures all training and reference materials are available and used by the team
To execute processes that ensure the restaurant meets safety and sanitation standards
To execute processes that ensure inside and outside cleanliness standards are met
To ensure all shifts are appropriately staffed to achieve service with speed goals
Builds Team Talent:
To handle all employee concerns with a sense of urgency
To treat all team members fairly and with respect
To provide coaching to team members to improve performance and ensure their growth.
To recognize team members for demonstrating desired behavior and performance
To ensure no team members is placed in position until all training is complete
To provide regular communication to team including goals and results




To use team member feedback to improve restaurant performance
To source, trains, retains, and develops team members that improve the Guest experience
To execute team service through effective scheduling, cross training, and deployment
To hold team members accountable for their behavior and performance
To delegate appropriately to team based on their skill level
To execute development plans for talented team members to grow their career
To maintain appropriate staffing levels to meet business needs

Plans and Communicates:

Discusses issues with other managers
Discusses shift plan with team
Involves entire team by communicating goals, results, and action plans
Makes adjustments to assignments during the shift to achieve goals
Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
Executes travel paths and delegates tasks as required
Ensures each shift is appropriately staffed to meet hospitality with speed goals
Educational Qualification : Min 12 Pass + Relevant Experience of Hotel Industry

📌 Assistant Restaurant Manager (Bengaluru)
🏢 Nameless
📍 Bengaluru