Job Role & Responsibilities:Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns.Identify and assess customers’ needs to achieve maximum satisfaction.Build trust and sustainable relationship with customers through interactive communication.Record details of customer interactions, queries, complaints and comments/feedback.Route concerns that require immediate/special attention to concerned departments.Follow up to ensure necessary actions are taken to resolve the customer issues.The right candidate will:Conversation skills – the ability to have meaningful conversations.Active listening – ability to pick up cues from the customer.Customer service – going above and beyond while taking ownership of the situation.Adaptability - working in quick paced environment.Dependable – Should have the ability to manage additional volumes if any.Reliable – Be regular to work.

📌 Customer Support Executive (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru