Hello All,We are looking for IT Helpdesk Coordinator with 1 year experience for Airoli, Navi Mumbai Location. Responsibilities and Duties:- Coordination between the customer and engineers.- First point of contact for all IT related queries.- Providing first level support for all IT queries through remote.- Handle customer escalations effectively and ensure timely closure of all calls within SLA.- Periodic review meetings with PM to ensure service quality levels are as per SLA norms.- Review monthly customer feedback through customer review database.- Handle and develop valuable relations with principle vendors.- Customer service Improvement rating target.- Responsible for Service Delivery Audits on monthly basis for the sites.- Responsible for Quality Check reports of the sites on daily basis.- Responsible for daily reports of desktop.Required Experience, Skills and Qualifications:Education: Any Graduate.Female candidates preferredCandidate with excellent communication skills.Should have basic knowledge about Hardware & Networking, MS Office.