Position SummaryResponsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer.Responsibilities and Duties:Supervision Received and Exercised:Receive general supervision from Store operations Manager.Principal AccountabilitiesCustomer care:To interact with customers / clients and guiding them to make the right purchases.To ensure service after sales, and also customer satisfaction.To enlighten the customer of the Schemes running in the store.To help locate a customer in the store.Key Accounts Management:Develop and maintain a positive relationship with the Key Accounts and thus ensure repeat orders from them.Solving problems of the Key AccountsHandles customer complaintsHandles customer complaints on telephone.Solves customers’ problems when they approach the Customer help desk.

📌 Customer Care Officer (Coimbatore)
🏢 Important Group
📍 Coimbatore