Job Duties:Handling Small and medium scale enterprise accounts for PAN India customers.Update knowledge of customers on our products, service offerings and licensing.Leading key projects/initiatives to improve operations, value delivery and success with customers.Understanding customer needs, providing responsive services to customer issues and building relationships with key customer contacts.Able to identify customer existing sales opportunities that meet financial parameters & Execute on customer reach plan which results in generating additional business and drives customer loyalty.Acting as a liaison between the customer and the migration team for feature requests,
design change requests and product roadmap to improve the customer cloud experience.Understand and support the overall Strategy for the customer handling. Manage technically and politically complex situations and demonstrate ability to defuse them.Working with Services Sales Executives for Contract Renewals and closure.Conduct Technical Seminars and trainings for customers.Skills & Qualifications:Positive at relationship building.Stay updated on Microsoft products, technology.Guides the development of standards and ensures alignment of strategic initiatives.Consults with business leaders to ensure understanding of the business requirements and future strategic direction of the business/function.