22 Aug
|
Tata Consultancy Services
|
Bengaluru
22 Aug
Tata Consultancy Services
Bengaluru
Job Description Location: Client Premise, Whitefield, Bangalore Shift: Day Shift (Any 9-hour shift between 8:00 AM and 8:00 PM) Work Schedule: 6 Days Working | 1 Rotational Off Transportation: Not Provided Mandatory Requirement ✅ Fluency in English & Hindi Responsibilities: Handle inbound customer calls and manage service emails per defined SLAs Accurately authenticate customers and record interactions in CRM Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets Follow schedule adherence and real-time instructions from RTA/WFM Tag and update case dispositions; maintain email templates and tone guidelines Adhere to information security, data privacy and KYC guidelines Participate in training, nesting, and periodic re-certifications Knowledge/Experience: Basic BFSI concepts:
📌 Customer Service Representative (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru