BITS Employment is hiring candidates for voice process and non-voice process executive
Eligibility to apply for this job role
Degree: Any Degree
Year of passed out: 2017 to 2020
Experience: Above 6 months of experience in relevant field.
Skills needed: For non-voice: positive in typing and for voice: excellent in communication.
Duties and responsibilities:
Handling inbound and outbound calls
Good in US accent
Skilled in telephonic etiquettes
Building rapport with the customers
Understanding customer needs and serving them
Answering customer’s question
Good in assisting customers and problem solving skill is must
Maintaining the record
Skills and Abilities:
Good in computer and OS knowledge
Basic software skills
Team role and play skills
Good Analytical
Cognitive skills
Strong customer handling skills