We looking to hire L2 Tech Support folks for 4 positions (2 for day shift and 2 for night shift), who can ensure that anyone in the Sales and Ops teams facing issues with their telephony/crm/hardware systems have an immediate line of support to troubleshoot and resolve their issues.

IT Technical Support duties and responsibilities
• Provide technical assistance with computer/mobile hardware and role-specific software (Telephony/CRM)
• Resolve issues for staff via google meet/phone
• Log new accounts creation, bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain SoPs for any new features/updates and drive usage
• Provide introductory on-line & classroom training for current joinees
• Resolve technical issues in a timely manner using available resources within the company as well as service partners
IT Technical Support requirements
• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
Previous working experience in IT support for 4+ years

Location Powai
CTC Range 8 Lac to 10 Lac

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📌 Technical Support (Mumbai)
🏢 Recognized
📍 Mumbai