We are looking for a dynamic sales manager who has handled and driven telesales executives.
Responsibilities:
Acquire and coach Partners (call centers) to run the financial freedom app subscription process.
Provide training to the partner's team to maintain high customer service standards.
Providing functional leadership to the operations of the Partner/BPO team.
Developing objectives for the call center's day to day operations.
Building trusting relationships with Partners
To manage the challenges of Partners and ensure resources match workloads to provide high-quality service within agreed SLAs and time-lines.
Generating revenue by driving the performance of the different call centers.
Evaluate the performance of the call center with key metrics.
Identify opportunities for growth of the product and participate in transitions.
Key skills required:
Experience in managing call centers or managing telecallers especially in a sales process.
Good communication skills.
Positive interpersonal and managerial skills.