22 Aug
|
HCLTech
|
Tamil Nadu
22 Aug
HCLTech
Tamil Nadu
Job Summary
GCC Delivery Lead - Job Description
About the Role
Responsibilities include leading AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery models, and ensuring service stability, operational performance, SLA/KPI attainment, and customer satisfaction.
Responsibilities:
- Work from the Customer GCC (Global Capability Center) Location
- Identify areas of growth and understand upsell/cross-sell service line offerings from the to the Customer
- Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
- Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability
- Influence
📌 Portfolio Delivery Director (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu