Job Description:

- Setting up telephone accounts for end users

- Providing support to customers via email and over the phone

- Trouble shooting problems

- Researching, developing and creating current products and services

- Maintaining and developing internal systems

- Providing back office support to our Operations Team. This will include liaising with customers and suppliers. Reconciling accounts. Chasing customers for payments and documents. Updating internal systems and inputting data.
- Providing support to other areas across the business.

Requirements:

Approximately 3+ years experience working in a NOC with Telecom Background
Should be adept in customer interaction involving issue handling and resolution over chat , mails and phone.
Should possess Linux knowledge basic commands , Experience of Linux / Unix system configuration.




Should have knowledge of networking concepts like LAN Troubleshooting, WAN etc.
Should have Good exposure of GSM,VOIP,SIP, MSRC, RTP, MSRP, RCS, WebRTC, Push Notifications
Should be adept in VOIP Trunk SIP Configuration, PRI Card Installation , Asterisk/ Dahdi/ FreePBX Installation / IP PBX /IP Telephony / IP phone configuration / EPBX /VOIP Gateway /Asterisk server management / FusionPBX / Freeswitch
Excellent English skills both written and spoken
Excellent team player, ability to work in a global team and follow through on deadlines.
Strong technical and analytical skills with good attention to detail

📌 Asterisk Specialist (Ahmedabad)
🏢 Important Group
📍 Ahmedabad