Leading ecommerce company is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:
• Become a subject matter expert on one or more HR solutions including digital document management, time and attendance, PeopleSoft and other systems
• Provide process/system support, develop and maintain functional user documentation
• Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
• Build strong relationships through deep problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
• Track system issues and enhancement requests for review and resolution by technical teams
Project responsibilities:
• Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
• Aid in the creation and maintenance of standard operating procedures, workflow diagrams,



and training materials.
• Coordinate the logistics of user acceptance testing; schedule testing with end-users, reserve facilities, prepare equipment and materials.
Amazon is an Equal Opportunity Employer
• Basic Qualifications
• Candidate should have a college degree or similar qualification
• Relevant work experience in a similar role
• Knowledge of HR systems & UAT Expereince
• Fluent (verbal and written) in English
• Preferred Qualifications
• Systems support experience, previous participation in testing activities a plus
• Solid technical aptitude and analytical skills, comfortable working with and analyzing data
• Experience identifying and resolving issues independently, would describe self as a “troubleshooter”
• Bias for action, solid sense of accountability and sound personal judgment

📌 Product Support Analyst (Hyderabad)
🏢 Leading
📍 Hyderabad