Job Description Head – Service & Operations Airtel Money Limited - NBFC Key Responsibilities: Customer Service & Experience Build and lead a multi-channel customer service function (voice, email, digital). Define SLAs, escalation matrix, and quality benchmarks for issue resolution and grievance redressal. Implement customer feedback loops and partner with product/tech to drive continuous improvements. Ensure compliance with RBI Fair Practices Code and customer protection norms. Disbursement & Servicing Operations Establish and manage processes for disbursement, customer
📌 Head of Service Operations (Haryana)
🏢 Airtel
📍 Haryana
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