Job Description About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
Location: Bangalore
What you'll be Responsible for?
- Managing the existing key accounts
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
- Manage escalated customer complaints her major incidents
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
- Responsible to maintain accurate records of discussions or correspondence with customers
- Analyze statistics and other data to determine the level of customer service being provided by the organization
- To build and grow good client relationship to ensure retention and business growth.
- To liaise with internal teams to ensure resource availability for on-time project delivery
- To maximize revenue from existing accounts and develop recent accounts within current clients
- Collaborate with internal business teams to discuss on possible improvements to customer service
- Conduct regular review meetings with customers to discuss on issues
- Prepare weekly MIS including project status report
What You'd have?
- 4-5 years of experience in Customer Support, Technical