We are Hiring..

Location: Gurgaon, Haryana
Experience: 3–8 Years
Industry: NBFC / Fintech / Digital Lending
Notice Period: Immediate Joiners / Short Notice Candidates Preferred
About the Role
At ZoroPe, we are building rapid, seamless, and transparent financial solutions. We are looking for an experienced and hands-on Compliance Manager to oversee regulatory and operational compliance for
our Payday Loans and Small-Ticket Personal Loan business. In this role, you will be responsible for end-to end compliance across our digital lending ecosystem—ensuring that our digital platforms, Lending Service Providers (LSPs), collection partners, and customer-facing processes strictly align with applicable RBI guidelines, KYC/AML norms, and internal governance frameworks.
Key Responsibilities
Regulatory & Digital Lending Governance: Ensure strict adherence to RBI digital lending guidelines, NBFC regulations, and industry best practices across the complete loan journey (from onboarding to closure).
LSP & Partner Compliance:



Oversee and conduct periodic compliance reviews/audits of Lending Service Providers (LSPs), collection agencies, and outsourced vendors.
Customer Journey & Disclosures: Review Key Fact Statements (KFS), loan agreements, interest pricing structures, and fee disclosures for transparency and regulatory compliance.
KYC & AML Operations: Monitor customer verification, KYC/AML processes, and anti-fraud protocols.
CIC & Credit Bureau Management: Ensure timely, accurate Credit Bureau (CIC) reporting and handle bureau-related customer discrepancy resolutions.
Collections & Grievance Governance: Monitor collection practices, review customer communications (SMS, WhatsApp, Email, App Notifications, scripts), and ensure timely resolution of customer complaints per defined TATs.
Audits & Control Frameworks: Maintain compliance trackers, draft/update SOPs and policies, conduct periodic testing, and track closure of internal/external audit observations.
Cross-Functional Coll

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