and Responsibility –

* Responsible for selling credit card to ‘new to bank’ customers via team of
sales executives-on field sales (Open market, Big corporates, Malls, Cinema
halls, Petrol pump, Airport, Metro stations & Railway Stations)
* Responsible for delivery of Daily/monthly credit card sales target of his/her
team and also maintain the productivity of the team.
* The main & the most important job is to find right candidates (Sales
executives) for the team and getting the on boarded as per the norms by bank.
* Provide training to the new joiners before the hit the field and also to keep
the existing team updated with banks latest sourcing policies.
* Daily product & sales pitch refresher training to old & new candidates and
motivating the team to deliver the desired productivity.
* Drive credit card sales via various channels like open market & banca sales.
* Take complete ownership of the team from lead generation to sourcing
applications to final delivery of cards including follow up with cross
functional teams & RTO cases.




* Tracking of application till final card out is a team leader’s
responsibility.
* Ensure the sourcing done by the team should be 100% compliant ans as per the
bank & RBI standards.
* Ensuring that all the applications are properly processed and timely delivery
of the credit cards to the customers.
* Closing the customer complaints within stipulated TAT
* Keeping up-to-date knowledge on products, policy and competition and download
the same to team.
* Following and adhering to the strict KYC norms set for the team.
* Being disciplined & adhering to all company policies, procedures and business
ethics codes.
* Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

* Graduate (Any Stream) from accredited universities.
* Age up to 36 years max.
* Exp 0 – 2 years (Relevant Industry)
* Team management, Hiring , Motivating & Training.
* Positive communication skills & presentable on field.
* Customer intera

📌 Team Leader-CREDIT CARD-Support (Mumbai)
🏢 Kotak
📍 Mumbai