Prepare accurate quotations for Customers and respond to RFQs.
Coordinate internally with each department to support customer
Maintain business relationships with new customers to obtain current business opportunities/upsell. Act as a backup for Sales Executives and assume customer responsibility from them.
Take bookings from customers and place bookings with the shipping lines / airlines / co-loaders.
Coordinate with the transporter for container pickup, stuffing, and port movement.
Prepare and check shipping documents - Shipping Bill, Carting Order, Form 13, SDF, VGM, HBL/MBL, AWB.
Coordinate with CHA/Customs Broker for customs clearance and timely filing.
Follow up for stuffing confirmation, SOB, and vessel sailing details.
Update shipment status in the ERP / CargoWise / internal system.
Act as the primary point of contact for assigned customers for all their export shipments. Act as a single point of contact for the customer on-board.
Provide timely shipment status, vessel schedules, and pre-alerts to customers and overseas agents.
Handle customer queries, complaints,



and exceptions proactively and professionally.
Send daily/weekly shipment reports and trackers to customers.
Coordinate with origin and destination offices for smooth delivery and issue resolution.
Liaise with shipping lines, airlines, transporters, CFS, CHA, and overseas partners.
Ensure SOPs are followed for each customer account.
Ensure all costs are entered correctly in the system to avoid revenue leakage.
Support invoicing team for timely and accurate billing.
preferred 3-4 years of experience in Export Ops + Customer Service in a freight forwarding company
Good knowledge of export documentation, Incoterms 2020, and shipping process
Hands-on experience with CargoWise, SAP, or any Freight Management System
Excellent communication skills - Email and PhoneStrong follow-up, multi-tasking, and problem-solving ability
Proficient in MS Excel and MS Outlook
Customer query response time < 2 hours
Documenta

📌 Export Customer Service (Mumbai)
🏢 Celox Shipping - Global Freight Forwarding
📍 Mumbai