Who we are Ecoright builds thoughtful, sustainable products for everyday life — sold directly to customers across our websites and marketplaces. The experience after "Add to Cart" is as much our product as the product itself, and this role owns that experience.

Ecoright is also the anchor of a small house of brands: a few distinct D2C labels under one roof, each with its own voice, audience, and customer. Respond to customer queries over phone, WhatsApp, email, and social media (Instagram DMs and comments) with warmth, speed, and accuracy — adapting tone to fit each of our brands.

Handle the full range: order status, product questions, sizing, exchanges, returns, refunds, complaints, and the occasional "just checking in."

Coordinate logistics and delivery operations

Keep the operation tidy





Log every interaction and maintain clean, accurate records in our helpdesk/CRM and order systems.

Spot recurring issues (a courier hub that keeps failing, a product question that keeps coming up) and raise them so we fix the root cause, not just the ticket.

Support day-to-day operational tasks that keep orders flowing.

1–2 years in customer support, customer success, or D2C/e-commerce operations (freshers with exceptional communication will be considered).

~ Work across a growing portfolio of brands — variety, not monotony.

Small, quick team where your fixes actually ship and your feedback shapes how we operate.

📌 Customer Services Team Leader (Ahmedabad)
🏢 EcoRight
📍 Ahmedabad