Service Advisor

India (Remote) | Full time | Permanent Automotive | Mechanical Repairs | Customer Service & Quoting

Placed by Hotsourced connecting exceptional talent with world-class global companies.

Imagine using your automotive knowledge to make vehicle repairs simpler, clearer and less stressful for customers .

Our client is a fast-growing UK automotive marketplace connecting drivers with trusted mechanics and repair specialists. Their goal is simple: take the confusion out of vehicle repairs by making it easier for customers to understand what their car needs, what it should cost and what happens next.

They are now looking for an experienced Service Advisor to join their growing team and become a key link between customers and mechanics.

If you know your way around cars, enjoy solving problems and have a knack for explaining technical information in a way that customers understand, this could be a great next step for you.

Automotive experience is essential for this role.





You will use your Service Advisor experience and mechanical knowledge to understand customer-reported vehicle problems, ask the right questions, scope repair requirements and provide accurate, commercially appropriate quotes.

An understanding of SMART repairs is beneficial, and structured training will be provided to build your knowledge and estimating capability in this area.

Handle inbound mechanical repair enquiries (100–150 per day).

Identify unusual, high-value or high-risk jobs and escalate appropriately.

Help minimise pricing disputes, misunderstandings and comebacks.

Support customer conversion and sign-up targets.

Essential — automotive experience required

Proven experience as a Service Advisor within an automotive/mechanical repair environment.

Strong practical knowledge of vehicle repairs, mechanical faults and workshop processes.

Experience assessing repair requirements and providing automotive estimates/quotes.

Strong customer service and communication skills , w

📌 Client Service Associate (India)
🏢 hotsourced
📍 India