Objective

The Head of Operations GCC will lead the complete end-to-end operations function across GCC markets for a fast-growing gifting, flowers, cakes, and e-commerce business. This role is responsible for ensuring seamless execution across fresh production, fulfillment centers, warehousing, inventory planning, logistics, and last-mile delivery while maintaining high customer satisfaction, operational efficiency, and profitability.

The role will focus heavily on same-day delivery operations, festive peak readiness, fresh product production, perishables handling, service excellence, and scalable regional growth.

Roles & Responsibility

Lead end-to-end GCC operations strategy aligned with business growth, profitability, and customer experience goals.
Oversee operations across all GCC markets.
Build scalable operating models to support expansion into recent cities and markets.
Drive standardization of SOPs while adapting to local market needs.

Fresh Production & Fulfillment

Oversee daily production operations for flowers, bouquets, cakes, hampers, gift assembly,



and personalized products.
Ensure production planning aligns with demand forecasts and order cut-off timelines.
Maintain freshness standards, product quality, packaging excellence, and dispatch readiness.
Optimize production manpower productivity, wastage control, and turnaround times.

Warehousing & Inventory Management

Manage warehouses, fulfillment centers, dark stores, and regional hubs.
Lead inventory planning for flowers, cakes, gifts, packaging materials, and consumables.
Ensure optimum stock levels with minimal expiry, wastage, or stock-outs.
Improve inventory accuracy, replenishment cycles, and stock deployment across markets.

Logistics & Last Mile Delivery

Lead in-house fleet and third-party delivery partner performance across GCC.
Ensure same-day, express, scheduled, and peak-period deliveries are executed efficiently.
Optimize route planning, rider productivity, delivery cost, and SLA adheren

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