Job Summary :
This role requires a proactive and technically skilled Business Systems Support Specialist to take ownership of the Pronto Xi ERP system and provide hands-on support to the broader IT team. Working with all stakeholders, this role is critical in ensuring the stability, performance, and continuous improvement of our business applications and systems. You will act as the primary liaison between business users and technical teams, driving system enhancements, troubleshooting issues, and supporting day-to-day operations.
Role and Responsibilities
ERP Management (Pronto Xi)
Administer and maintain the Pronto Xi ERP system, including user access, configuration, and data integrity.

Collaborate with business units to understand requirements and implement ERP enhancements or customisations.
Coordinate with external vendors and Pronto support for upgrades, patches, and issue resolution.
Develop and maintain documentation for ERP processes, configurations, and training materials.
Monitor system performance and proactively identify opportunities for optimisation.





Application & System Support

Provide Level 1 and 2 support for business applications and systems, escalating to Level 3 or vendors when necessary.
Assist with software deployments, updates, and integrations across the organisation.
Support IT infrastructure projects and contribute to system improvement initiatives.
Maintain application security and compliance with internal policies and external regulations.
Participate in disaster recovery planning and testing for critical systems.Foster and promote the company, product, and brand in the market
Promote and live the Company Mission, Vision and Values
Comply with Company policies and procedures, including the completion of documents and records
Promote and work with Standard Operating Procedures to ensure uniform quality standards in all areas of the business
Other duties as required

Qualifications & Education Requirements
Required:

Degree qualified in

📌 Business Systems Specialist- Bengaluru, India
🏢 Diversified.
📍 Bengaluru