IT Business Coordinator, Claims Innovation Team

We are seeking a sharp, proactive, and results-oriented IT Business Coordinator to serve as the critical liaison between our Claims team and our IT department. The ideal candidate is a sincere qualified who can take initiative, drive projects forward, and ensure timely, high-quality delivery of solutions. You will be instrumental in translating business needs into technical requirements, coordinating project timelines, and ensuring our claims technology is optimized to support our operational goals.

Key Responsibilities
- Requirements Gathering and Analysis: Proactively engage with the Claims team to understand their challenges, processes, and business requirements. Translate these needs into clear, detailed, and actionable specifications for the IT department.
- Project Management and Execution: Take ownership of the entire project lifecycle, from initial planning to final implementation. This includes creating and managing detailed project plans, defining milestones, assigning tasks,



and ensuring all stakeholders are aligned and held accountable.
- Cross-Departmental Coordination: Facilitate smooth inter-departmental implementation by coordinating with IT and other relevant departments (e.g., Underwriting, Finance, Customer Service). Ensure all teams are aligned on project goals, timelines, and dependencies to guarantee a seamless rollout.
- Data Analysis and Insights: Utilize data analysis skills to study existing processes and project outcomes. Proactively identify trends, areas for improvement, and opportunities to enhance efficiency and effectiveness within the claims ecosystem.
- Stakeholder Communication: Serve as the primary point of contact between Claims and IT. Provide regular, transparent updates on project progress, potential roadblocks, and outcomes to all relevant parties.
- Problem-Solving: Anticipate and identify potential issues that could impact project delivery. Use a proactive approach to tro

📌 Senior Manager (Mumbai)
🏢 HDFC ERGO General Insurance
📍 Mumbai