Your Responsibilities :
• Maintain customer accounts information, including the products and processes related to particular accounts along with general admin duties.
• Managing and processing all assigned customer purchase orders in a timely and accurate manner, along with refunds / exchanges / cancellation/ outstanding etc.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies to execute all the functions in a compliant manner.
• Ensure customer satisfaction and provide skilled customer support. Requirements
• Excellent communication and problem-solving skills




• Familiar with CRM / SAP systems and practices, with knowledge of LC business would be a plus.
• Customer orientation and ability to adapt/respond to different types of situations.

Your Profile:
- Requires graduate degree or equivalent and at least 2-3 years of experience in the field or in a related area.
- Proven Customer Support experience or similar CS role from F&B; industry.
- Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

📌 Assistant Manager (Mumbai)
🏢 Archer Daniels Midland
📍 Mumbai