Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in driving next-generation tech solutions for the moments that matter most.
Job Description
At CAE, our Technology & Product Development team is shaping the future through immersive systems and advanced technologies that enhance safety and readiness worldwide.
From VR/AR solutions to cutting-edge simulation systems, you will work in a team-oriented and dynamic environment.
In this role, you will be responsible for managing major incidents, ensuring rapid service restoration and effective coordination across IT teams.

Duties & Responsibilities
- Lead and coordinate major incidents (P1/P2).
- Participate in 24/7 on-call rotation.
- Assess incident priority and business impact.
- Lead major incident bridge calls.




- Coordinate technical teams and stakeholders.
- Drive service restoration efforts.
- Communicate with stakeholders and leadership.
- Act as liaison between Service Desk, IT teams and business stakeholders.
- Escalate incidents when required.
- Ensure full documentation of incidents.
- Validate resolution before closure.
- Support emergency changes.
- Ensure handoff to Problem Management.
- Lead post-incident reviews.
- Drive continuous improvement initiatives.
- Maintain knowledge base and procedures.

Minimum Qualifications
- 2–3 years of experience in IT Operations or Incident Management.
- Experience managing major incidents.
- General IT knowledge.

Preferred Qualifications
- Bachelor’s degree in IT or related field.
- ITIL 4 Foundation certification.
- Understanding of ITIL Incident and Major Incident processes.
- Experience with ServiceNow ITSM.
- Strong analytical and problem-solving

📌 Major Incident Coordinator (Whitefield)
🏢 Cae
📍 Whitefield